View your healthcare file

Here you will find information on how to access your healthcare file. We think it is important that our clients are given more control over their own care process. Making healthcare data accessible contributes positively to this. There are two ways to access your healthcare file:

  1. Personal Health Environment (PHE)
  2. 'My file' in Arkin's client portal: Karify

Once you have been treated by one of Arkin's specialties, you have access to your care file. Parts of your care file can be viewed in the Karify client portal on the left in the menu under 'My file'.

Free Digital Care Helpdesk
For all digital questions that are non-medical in content, you can contact the free Digital Care Helpdesk. The helpdesk is available from Monday to Friday from 08:00 – 18:00 via 085- 1304 575 or info@helpdeskdigitalezorg.nl. Also check out Arkin – Digital Care Helpdesk.

Questions about the client portal

Who can use the client portal?

All clients with a Karify account. New clients will automatically receive an invitation to Karify and will therefore also have access to the client portal from March 1, 2022. From that time on, existing clients who already have a Karify account will also be able to see file components that will be entered from 1 March 2022 under the 'My file' entrance. File parts from before that time are therefore not visible.

Who can use the client portal?

All clients with a Karify account. New clients will automatically receive an invitation to Karify and will therefore also have access to the client portal from March 1, 2022. From that time on, existing clients who already have a Karify account will also be able to see file components that will be entered from 1 March 2022 under the 'My file' entrance. File parts from before that time are therefore not visible.

Where can I find the client portal in Karify?

Look in the left column under 'My file'.

Karify Dossier

Where can I find more information about Karify?

For more information about Karify, visit the Karify website.

Is the use of the client portal safe?

Sure. Arkin complies with strict agreements to be able to exchange data securely. Since you can see sensitive data in the portal, we recommend that you always log out and close your screen when you are done viewing your data. Especially if you have logged in on a (public) computer that is not yours.

What is the benefit of using the client portal?

By accessing your file, you have more insight into your health, condition and treatment and therefore a more important role in your own care process.

What is the difference between a PGO and a client portal?

A personal health environment (PGO) provides access to medical data from various healthcare providers, from general practitioners to hospitals and now also Arkin,  if they are connected. The client portal is Arkin's secure online environment, in which a client has access to their own medical data that is in Arkin's information system. Within Arkin we use the Karify program for this. The video below  explains the difference between a PGO and a client portal very clearly. 

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I don't see any data

This can have several reasons. We recommend that you first check whether your date of birth is entered correctly in Karify. You can also discuss it with your practitioner. The person can check whether data is being shared and, if necessary, contact Arkin's technical department.

I don't agree with the data I see

If you do not agree with the information in your file, you can discuss this with your practitioner.

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