Complaints
We do our best to provide the best possible treatment. However, it may happen that you are not satisfied. On this page you can read what you can do.
I have a problem or complaint
We hope we can solve it together. For example, by correcting something or correcting a mistake. We would like to learn from your experience.
It is best to tell your complaint to the person involved first. You may not want to or can't do that. Or you don't know who that is. Then take a look at the frequently asked questions below or download our complaints folder.
Frequently asked questions about complaints
Are you younger than 18 years old?
Then read our special complaints leaflet for children and young people up to the age of 18.
Do you receive compulsory care under the Wvggz?
Then another route may be possible for handling a complaint. Read the Wvggz complaints leaflet or look at our page about the Wvggz.
What can I do if I have a complaint?
Read in our general complaints folder or general complaints procedure which steps you can take. You can report a complaint via this link.
Where can I go for complaints about the bill?
For complaints about the bill, you can contact a complaints invoicing employee. This can be done by emailing to: klachtenfacturatie@arkin.nl.
I have a question about the deductible
When a health insurer charges the deductible as a result of the care provided by Arkin, this may raise questions for you. We have put the most common questions and answers about the account in an overview.
For problems with your health insurer about, for example, reimbursements, you can turn to the Foundation for Complaints and Disputes in Health Insurance (SKGZ).
What about the general terms and conditions for mental health care?
If you receive care from a care institution, you make agreements with this institution about the care and, if necessary, stay in the institution. These agreements include the 'general terms and conditions for mental health care mental health care'. These are the 'small print' in the agreements you have made about the treatment, guidance and possible stay.
The general terms and conditions for mental health care 2022 do not state what care you need, but it does state what healthcare institutions (and you too) must adhere to. In addition to these conditions, what is regulated by law applies.
Download our complaints leaflet here
