Frequently asked questions about the account

Your treatment will only be reimbursed by your health insurer if you have a referral from a recognised referrer, for example your GP. Treatment at a part of Arkin is reimbursed by all health insurers in the Netherlands. If you want to check your reimbursement with your health insurer, we are known by your health insurer as Arkin. Arkin's AGB code is 06290732.

Adults from the age of 18 have a mandatory deductible with their health insurance. The legally required deductible is currently 385 euros. This means that you pay the first 385 euros in healthcare costs yourself. You may have agreed on a higher deductible with your health insurer. Or that you have taken out health insurance where the costs of some care providers are not or not fully reimbursed. Consult your health insurer for this.

Check here the status of the agreements that Arkin has with health insurers for 2025. Do you have any questions about this? Then contact your own health insurer.

The Arkin Foundation is the umbrella name of our organization and consists of the following specialties: Arkin Youth & Family, Arkin Elderly, Inforsa, Jellinek, Mentrum, Novarum, NPI, PuntP, Roads, Sinai Center and Emergency Psychiatry Amsterdam.

The care provided by the Arkin Foundation is reimbursed from the basic health insurance package. The annual deductible will be charged to you by the health insurance. As a rule, the costs of the intake interview will largely or completely exceed the deductible. Questions about your deductible can be answered by your own health insurer. Please contact them about this. We are known to all health insurers under AGB code 06290732. This is the code of the Arkin Foundation, the organization that includes all our specialisms.

Whether you also have to pay a deductible as a result of your treatment in mental health care depends on several things:

Had other healthcare costs in the same year?
Did you have healthcare costs elsewhere in the same year that were part of the basic insurance? For example, medication or hospital treatment? Then you may have already paid your deductible or part of it.

Do you have a higher voluntary deductible?
Did you opt for a voluntary deductible when taking out your insurance? Then the deductible amount is higher for you. This year's statutory deductible is 385 euros. The maximum deductible is 885 euros (500 euros on top of the mandatory deductible). If you opted for a higher deductible, you pay a larger part of your healthcare costs yourself.

Yes, the deductible is used. The amount of this amount depends on the agreed deductible and whether part or all of the amount of the deductible has already been used.

The declaration depends on the professional category, number, type and duration of the registered consultations. It can happen that no treatment has been established after the intake. However, we must charge for the time spent and declare the consultations to your health insurer.

Due to the privacy legislation (GDPR), we are not allowed to provide information without the consent of the client (>12 years). With the client's permission, we can provide this information.

Yes, the deductible is used for the provision of crisis care. The amount of this amount depends on the agreed deductible and whether part or all of the amount of the deductible has already been used. This also applies if you have only had a consultation with the crisis service, without follow-up treatment at Arkin.

It is not possible to say in advance what a treatment will cost. The bill depends on the professional category, number, type and duration of the registered consultations. It is usually not possible to predict exactly how many consultations will be needed for a full treatment.

A claim is submitted on the basis of the consultations received and may also include the rates for admission days or surcharges for specialist interventions. We also charge for video calling, e-mail, app and telephone (substantive) contact with a care provider

All this can have consequences for your deductible. If you have any questions about your deductible and its amount, please contact your insurer.

The (maximum) rates for treatment and days of stay, among other things, can be found on the website of the NZa (Dutch Healthcare Authority).

If you want to know more about your deductible, contact your health insurer. For example, your health insurer can see how high your deductible is and how much you have already used. Together with the health insurer, a payment arrangement can be looked at (for example, payment in installments).

The Care Performance Model is based on the principle: 'planning is realisation'. This means that the treatment time you see on the bill is the scheduled time and not necessarily the actual duration of the consultation. Only if the difference between the planned treatment time and the actual treatment time is more than 15 minutes, this will be adjusted.

If you have another question, you can email it to klachtenfacturatie@arkin.nl. Then please state your full details, such as name and date of birth.

For problems with your health insurer about, for example, reimbursements, you can turn to the Foundation for Complaints and Disputes in Health Insurance (SKGZ).